Refund & Cancellation Policy

Last updated: July 11, 2026

Plain-English summary

Not happy in your first week? Email us within 7 days of your first charge and we'll refund your first monthly payment in full, no questions asked. After that, you can cancel anytime from Settings — it takes effect at the end of your current billing period, and we don't do partial refunds for the rest of that period.

1. 7-day money-back guarantee

If you're not satisfied with OctoReception, email support@octoaiverse.com within 7 days of your first subscription payment and we'll issue a full refund of your first monthly payment — no questions asked. This guarantee applies once, to the first payment on a new subscription. Usage-based overage charges and phone-number costs incurred after unusually heavy use during the trial window may be excluded from the refund at our discretion; in practice, this guarantee is intended to cover ordinary evaluation use of the Service.

2. Cancelling your subscription

You can cancel your subscription at any time from Settings in your OctoReception dashboard. Cancellation takes effect at the end of your current billing period — you keep access to the Service (and your receptionist keeps answering calls) until then. Outside of the 7-day money-back window described above, we do not provide partial-month or prorated refunds when you cancel.

3. What happens when you cancel

Your AI receptionist stops answering calls at the end of your current billing period.
Your OctoReception phone number is held for 30 days after cancellation in case you resubscribe, then released and may be reassigned.
You can request an export of your account data (business profile, call transcripts and summaries) at any time before final deletion by emailing support@octoaiverse.com.

4. Questions

If anything here is unclear, or your situation doesn't quite fit the cases above, email us at support@octoaiverse.com — we'll work with you directly.

OctoReception is a service of OctoAIverse. Questions: support@octoaiverse.com